Terms and conditions

Terms of business and purchase 
The general terms and conditions of the online store KOPTERWORX.com have been prepared in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), the Law on Electronic Communications (ZEKom-1), the Law on Electronic Commerce on the Market (ZEPT) and the Law on Prevention of Illegal Work and Employment (ZPDZC-1), the Law on Out-of-Court Consumer Dispute Resolution (ZIsRPS). You are in the online store KOPTERWORX.com, owned and operated by KOPTER doo, C. Andreja Bitenca 36, ​​1210 Ljubljana Šentvid. 
The store is located at the following domain: www.kopterworx.com. 
We advise you to carefully read the terms and conditions below before using the online store. By confirming your purchase and accepting the terms, you express your irrevocable agreement with the stated terms. If you do not agree with the terms, please do not use the online store KOPTER doo


Information on product stock 
All products in the stock offer are in stock, as well as most products that are in the normal range. Products in the action offer are only available for purchase in a quantity of 1 piece and the purchase is valid only for the order of the first buyer. It may happen that any product is taken over in a physical shop or someone else has been ordered by someone else or added to the cart, or the system has not been updated, which means that the stock status changes at all times and accurate information about the stock of stores in the online store can not be displayed. For exact delivery time and current stock information, please send an inquiry to: support@kopterworx.com. Since, for the vast majority of products, we are bound by the delivery time of wholesalers, importers and manufacturers, and if the product is not in our stock, a delivery deadline may arise, which is not dependent on us. In this case, we will inform you within 2 days of the order, but we advise you to inform yourself about the exact delivery time in advance so as not to cause any inconvenience. Information that a product is in stock does not mean that it is in stock in an unlimited quantity. 
We offer you the possibility of delivery with Post of Slovenia and TNT, which are safe, fast and reliable. Products that are in stock are shipped the same or at the latest the next day of the order, (depending on the time of the order) but not later than within 2 days of the order. If the order is submitted by 2.30 pm and is in stock, it will be sent the same day. 
The prices in the online store are expressed in EUR excluding VAT. The information display of the price with VAT is shown in brackets below the net selling price. The Slovenian customer always pays the price with VAT.


The validity of the action offer 
The time-limits for the validity of the campaign, which can vary from one another, are indicated by the offer of an action. If the validity period of the campaign is not published, the products in action are permanent or until cancelation. 
Prices apply to payments by pro forma invoice to TRR companies or to a Paypal account of a business. 
When paid with Paypal, the price increases by the percentages listed below on this page.


You have the following payment methods: 
1. According to the calculation 
Users of modern payment paths [SKB Net, Eureka, Abanet, Klik ...] can use this method and you can settle your budget at the bank or mail. Upon receipt and processing of your order, we will send you a pro forma invoice with the necessary payment information to your e-mail address. When the payment arrives on our account, the delivery process is completed within the agreed time limit. In the case of payment under the pro forma invoice to the transaction account of KOPTER doo, the buyer does not have to pay the commission fee for the ransom (Pošta Slovenije). 

2. Paypal 
Price increases by 3.5%. Your account receives separately displayed items (product, transportation, Paypal or other fees, services, ...).


KOPTER doo provides the following information to customers: 
information about the company, contact information that enables the user to quickly and effectively communicate (e-mail, phone), the essential characteristics of the articles (including after-sales services and guarantees) and the validity period of this information, availability of articles (products offered on the online should be accessible within a reasonable time), the terms of delivery of the articles (and the manner, the place and the delivery date), the prices which must be clearly and unambiguously determined and shown must be shown, or already contain taxes and transport costs and other charges, and the period of validity of this information, the method of payment and delivery or delivery, and the period of validity of this information, the time validity of the offer, the time limit within which it is possible to withdraw from the contract and the conditions for resignation (description of the right of withdrawal in accordance with 43.č ZVPot; in cases where the consumer does not have the right of withdrawal in accordance with Article 43.č. of the ZVPot, he is expressly informed thereof).


Technical procedures leading to the conclusion of a sales contract 
During the purchase process, the following technical steps are available to the user (buyer): 
logging in to the online store using an email address or user password if the user (the buyer) has previously designated a user account; 
searching for a particular product in an offer of products in an online store; 
product selection for purchase; 
choice of product characteristics, if any (eg filter diameter, product color, lens version, ...); 
adding the selected product for purchase in the shopping cart; 
determining the quantity of the product to be purchased in the shopping cart; 
a review of the price of the selected product in the selected quantity, including the calculated tax, if it is accounted for; 
Choosing a product delivery method; 
choice of payment method; 
review of the order with the selected delivery method and accrued delivery charges, if they are charged and 
confirmation and award of the contract, and thus the conclusion of the purchase.


Technological means that enable the identification and correction of errors prior to the award of the contract 
Prior to the award of the order, the user (customer) is enabled through the graphical user interface with immediate effect, easily and easily: 
see and inspect what products he selected and added to the shopping cart; 
sees and reviews the price of each product and the total price of the entire selected quantity of each product; 
changes the selected quantity of each product and calculates the new price of the quantity so changed; 
removes the selected products that it does not want to buy from the shopping basket and 

Before confirming the order, the user (the customer) is enabled through the graphical user interface with immediate effect, easily and easily: 
changes the selected delivery method for the product 
changes the selected payment method, and 
reviews and confirms individual changes to the order.


Purchase contract, purchase order - feeding 
The merchant will issue an invoice in writing to the user who purchases the product from the online store. The purchase contract in the form of a purchase order is electronically stored on the KOPTERWORX.com online store and is accessible to the user (buyer) at any time in his user profile. The purchase contract is concluded in the Slovene language. Slovenian law is used to assess the terms of the sales contract. If the buyer has problems with the application or at his request, the online store will forward the sales contract to the e-mail address.


Information on the appeal procedure and dispute resolution 
The trader respects the applicable consumer protection regulations. The trader has an effective complaints handling system and has a certain person who, in the event of a problem, can contact the user (buyer) by telephone or by e-mail. In the event of problems, the user (buyer) can turn to the phone for help. No .: 074901100. The complaint may be submitted by the user (buyer) to the email address support@kopterworx.com. The complaint processing procedure is confidential.


Within five working days, the trader will acknowledge receipt of the complaint and inform the user (buyer) of the procedure in the next eight days. The trader will strive to resolve the best possible deal of any dispute by mutual consent. If an amicable settlement of the dispute is not reached, the court of jurisdiction in Krško shall be competent for the judicial settlement of disputes between KOPTER doo and the users (purchasers). These Terms of Business and Purchase and for all disputes apply and apply the Slovenian Material and Procedural Law. For all relationships and rights and obligations that are not governed by these General Terms and Conditions, the provisions of the Obligatory Code, the Electronic Commerce Act, the Personal Data Protection Act and the Consumer Protection Act shall apply mutatis mutandis. In accordance with Article 32 of the Out-of-Court Dispute Resolution Act (ZIsRPS), we are informing you that at present we do not recognize any IRPS provider as competent for resolving a consumer dispute which the consumer can initiate in accordance with this Act. In accordance with paragraph 4 of the same article, we are publishing a link to the SRPS platform here.


Product return for natural persons 
In the event that you are not satisfied with the ordered products, you can withdraw from the contract in writing within 14 days after receiving the goods. The deadline begins on the day following the takeover of the goods. You must return our products within 14 days after notice of cancellation.


Communicating with responsibility for actual errors 
According to the Consumer Protection Act (ZVPot), the error is real: 

  • if the thing does not have the characteristics necessary for its normal use or for marketing 
  • if the item does not have the characteristics necessary for the particular use for which the buyer buys it, but which the seller was familiar with or should have known 
  • if the thing has no qualities and distinctions that were expressly or silently agreed or prescribed 
  • if the seller has delivered a thing that does not match the pattern or model, unless the sample or model was shown only for the purpose of the notice.

For online purchases, a customer who is a consumer in accordance with the provisions of the ZVPot can claim a claim for a material error, within two years from the date the thing was delivered, which is shown with the original invoice and delivery certificate. The buyer can claim his rights in the following way: 

  • if it informs the seller of the error within two months from the day the error was detected. 
  • the buyer must inform the seller via support@kopterworx.com or online RMA form and describe the error more accurately and allow the provider to review the item. 
  • the buyer can notify the bidder in person about the error, which the seller must issue a certificate to.

The buyer who correctly informed the provider of the error has the right to require the provider to: 

  • remedy a defect in goods or 
  • returns part of the amount paid in proportion to the error or 
  • replaces the defective goods with new impeccable goods or returns the amount paid. 

When you return items to the seller (KOPTER doo), you must enclose the withdrawal form (find it on this link) . Also attach a copy of your account. The address for sending (sending) items to the seller is KOPTER doo, PE Leskovec, Grajska pot 14a, 8273 Leskovec pri Krškem. We recommend that you use a delivery service that allows you to track the item and prepare the articles properly for transport and use appropriate, safe packaging to prevent damage to the product. Shipping costs are always borne by the sender, unless otherwise agreed in advance. We do not accept shipment with ransom.


Before returning, please email us at support@kopteworx.com or call us at 074901100 to arrange the best return method. The products must be undamaged, in their original packaging with manuals and all warranty certificates and all accessories included in the purchase. Please include a copy of your original invoice. We will transfer the refunded item to your transaction account or, by convention, count the purchase price as a credit for the next purchase or return it with the same payment method as the payment was made. If the products are damaged, used, without the original packaging, or it is damaged, the trader reserves the right to refuse the refund or to levy the appropriate compensation. We will return your money no later than 14 days after receiving the returned goods. The consumer must return the article to the seller undamaged and unchanged, unless the article is destroyed, defected, lost or its quantity decreased, without the consumer being guilty. The consumer of the articles must not be freely used until the cancellation of the contract. The consumer may carry out the inspection and testing of items to the extent necessary for the determination of the actual situation. The consumer is responsible for reducing the value of the goods if the reduction is a consequence of the behavior that is not strictly necessary to determine the nature, characteristics and operation of the goods.


In the event of withdrawal from the contract where the bonus, discount code or promotional code was used, these funds are considered discounted and are not returned to the user. In the agreed manner and / or with the same payment method as the consumer has used, the paid amount is repaid for all payments received. 
The right to repayment of the purchase price in case of claiming a guarantee and material errors is more precisely regulated by the provisions of the Consumer Protection Act. The consumer's withdrawal from the contract for items from the set, if the consumer decides to withdraw from the contract for the items that form the kit, he may ask for the replacement for the same set or a refund for the entire set. The consumer can replace the item from the set, in the event of a material error or damage to the article, but can not claim a refund for the item. In the event of a warranty claim, the product from the set is subject to the manufacturer's warranty period.


The refund option does not apply to: 

  • Consumables, if the products are unpacked from the original packaging or a security stamp breaks. 
  • Goods that have been manufactured or ordered according to the exact instructions of the consumer, which is adapted to his special needs,

which due to his nature is not suitable for repayment, which is very perishable or has expired. 
In the event that the above conditions are not respected, we will be obliged to refuse the goods. 
You can return products to our address in person or by delivery service. Before returning the goods, please contact us about the refund method that is best for you. We do not hide the cost of sending back. 
We advise you: if you claim a warranty, you will receive the repaired item at the earliest opportunity if you claim the warranty directly from the manufacturer or its authorized service center.Properly secure the goods in the appropriate shipping package.


Product refund for legal entities 
If you want an account on a business, you accept business terms that apply to businesses. We allow companies, sole traders and other legal entities to return goods under warranty conditions. Legal entities do not have the option of withdrawing from the contract within 14 days or refunds, as is the case for other consumers (natural persons).


The general terms and conditions of the Kopterworx online store are compiled in accordance with the Consumer Protection Act (ZVPot-UPB2), with the recommendations of the Chamber of Commerce and Industry of Slovenia and the international codes for e-business. KOPTERWORX online store, hereinafter kopterworx.com, is an online store operated by KOPTER doo (hereinafter referred to as the company).


Subscribing to the online store KOPTERWORX.com takes place in the Slovenian language via the Internet 24 hours a day, 7 days a week. You can choose and order products that are available to you in the product list. All the products listed on these pages are available until the sale of their own stocks or as long as the product is available from the supplier (importer or manufacturer). The prices in the online store are listed in euros and do not include value added tax. In brackets below the sales price, prices are also included with VAT. Buyers from Slovenia always pay the price with VAT. Prices are valid upon completion of the purchase and after confirmation by the salesperson. Accidental calculations or system errors are possible. In the event of an error, they will promptly inform the buyer that an error has occurred and enable the cancellation or modification of the order.


Disposal of waste electrical and electronic equipment and batteries (WEEE) and waste batteries and accumulators 
When purchasing new electrical and electronic equipment (EEE), you can send waste electrical and electronic shipment (WEEE) free of charge at our place of delivery. The waste electrical and electronic equipment (WEEE) that you will leave should be the same as delivered / purchased by the purpose of its use and classification in the class of electrical and electronic equipment, and the number of pieces delivered is equal to the number of supplied electrical and electronic equipment (EEE). 
Waste batteries and accumulators do not belong to mixed municipal waste. They contain heavy metals that require careful disposal and recovery. 
Batteries and accumulators differ in that the battery or battery (secondary battery) can be recharged, which is not possible with conventional batteries (primary battery). Waste batteries and accumulators management system Interseroh has established a system in Slovenia: collection, treatment and recycling of waste batteries and accumulators. 
KOPTERWORX.com has entered into a common plan for the management of waste batteries and transferred the implementation of all liabilities to INTERSEROH collection and processing of waste raw materials doo, Brnčičeva ulica 45, 1231 Ljubljana Črnuče. Check which Interseroh takeover site is closest to you and place your waste equipment in one of the collection points.


We assure you that we will treat your information confidentially, safeguard them carefully and in no case intervene or sell to a third party (exceptions in case of illegal activity in accordance with applicable legal regulations). We will use the acquired data exclusively for the smooth execution of purchases, statistical analysis in order to improve the performance of websites and services and, if so, decide to send electronic news and offers.


We want to maintain a website in a way that enables visitors to easily use and provide the information you need. To this end, we use 'cookies', small text files that are saved to your computer when you visit our site. These cookies do not allow personal identification of visitors to our site. Using cookies, we provide a better user experience and we do not use them for advertising purposes.


Basically there are the following types of cookies: 
1. The necessary cookies, without which the web site is not working properly (for example, stores products that you have placed in a shopping cart) 
2. Cookies that take care of the functionality of the website (remember the web site, which language you selected and offer you when you visit it again). Of course, this cookie only applies to our website and does not follow you on other websites - there you need to configure certain functionality yourself 
3. Cookies that handle different statistical purposes, for example, they show us what our content is most often visited, what visitors are not watching, etc. This way we can provide better content on our website. This information does not allow us to identify you and are anonymous 
4. Cookies that provide third party advertising. These cookies can tell owners who are visiting the sites, which ads you are viewing, etc. Our site does not use these cookies. 
At our site, we currently use cookies from the first, second and third groups. In the case of cookies from third and fourth groups, you can turn them off yourself and disable their use. If you like, you can completely prohibit or allow the use of cookies from our site in the browser (you may have to repeat the process when updating, changing your browser). How to do this in individual browsers can be found on the following links: Mozilla Firefox, Google Chrome, Microsoft Internet Explorer, Opera, Apple Safari, Windows Phone, Google Android


All articles and guides for purchases are the property of their authors and can not be reproduced without permission.


We will notify you of the product availability and other information about your order by e-mail after receiving your order. If the ordered goods are not currently in stock, we will notify you as soon as possible of the scheduled delivery / delivery date. If the delivery of ordered products is not possible, we will notify you of changes and will allow you to cancel the order, replace the ordered product, or arrange for any other option. 
The cost of delivery depends on the amount of your order or from the selected pickup method. 
Applies to stock items: when choosing delivery with delivery service and received payment (TRR or Paypal), we will place all orders made on a business day until 14.30. hours, dispatched with the contractual partner of Pošta Slovenije and TNT on the same day or at the latest the next day. The shipment will be within 2 working days at the latest, but usually the next working day. 
Tracking: The next day after dispatch of the shipment you can request the number of the shipment to check with your post, where the shipment is located, and you will also receive the tracking number to your e-mail address as soon as the package is shipped from us.


Damaged shipments 
The shipments received from us are complete, the equipment is adequately and safely packed, the package is well glued and the package is also secured. If you notice that the article or the item is physically damaged when you receive the item, there is a lack of content or shows signs of opening, you can file a compensation procedure with Pošta Slovenije or TNT. Do this by delivering the shipment (packaging + content) to the post office / TNT as soon as you notice an injury or an abandoned shipment no later than within 30 days of receiving the shipment. At mail / TNT, warn that it is necessary to complete the Record of the damaged shipment, which you also sign. Upon receipt of all necessary documentation, a claim for compensation is submitted to Pošta Slovenije / TNT. The request from the Post of Slovenia / TNT is dealt with by Commission and on the basis of a reply or approval, a refund or a new article is returned.Together with Pošta Slovenije / TNT, we will ensure that the compensation will be solved in the shortest possible time.


The guarantor guarantees the guarantor legally under the conditions specified in the warranty card and the advertisement. The consumer can also claim rights from the guarantee, against the seller. Upon conclusion of a sales contract for the goods referred to in the second indent of Article 19 of this Act, the seller must hand over to the consumer a warranty card, instructions for the composition and use of the goods, and ensure free of charge defects on goods during the warranty period. If the goods for which the guarantee is issued are not working properly or have no properties listed in the warranty card or advertisement, the consumer may first request the elimination of errors. If the defects are not remedied within a total deadline of 45 days from the date the manufacturer, seller or authorized service receives a request from the consumer for the correction of errors, the manufacturer must replace the goods with the same new and impeccable goods free of charge. If the manufacturer does not correct or replace the goods with a new one within the time limit referred to in the previous paragraph, the consumer may terminate the contract or request a reduction in the purchase price. For the replacement of the goods or the replacement of the essential part of the goods with the new manufacturer, the manufacturer must issue a new warranty card. The consumer's rights under this article shall be extinguished after two years from the date on which the consumer requested the free repair of defects or the replacement of the goods with a new one. The manufacturer or authorized service may, at the time of repair of the goods for which a mandatory guarantee is issued, provide the consumer free use of the like product. If the manufacturer does not provide the consumer with a replacement product for temporary use, the consumer has the right to claim the damage he suffered because the product is not could use it from the moment he requested repair or replacement until their execution. The costs for materials, spare parts, work, transfer and transportation of products resulting from the elimination of defects or the replacement of goods with a new one are paid by the manufacturer. The rights from this chapter also belong to persons who, under this Act, are not considered as consumers, with the exception of the rights referred to in Article 21 of this Act. If the Warranty Card is not included, you can get it on this (link) . To claim the warranty, submit a web-based RMA form on our site, which is approved and approved by the authorized Kopterworx staff. The warranty is valid in the light of the manufacturer's instructions and when a copy of the invoice is submitted. The warranty does not normally apply to: consumables, Li-Po, Ni-Cd and NiMH batteries and accumulators, electronic components, etc. The warranty information is also indicated on the individual product page. If this information is not available, the article has no warranty or information is currently unknown.In this case, the customer can contact us to inform him of the current information. At the time of acceptance, the buyer is obliged to check the goods and report any irregularities or damage to the product or packaging at the place of delivery immediately, and then arrange for the company to replace the goods or refund the purchase price. Subsequent applications outside of warranty or damage are not obliged to deal with the company, as it is not possible to determine later whether mistakes or injuries occurred before or after the goods were taken over.


Kopterworx.com's online store is modeled after catalog sales, and supply information is generated on the basis of information provided by product suppliers and is informative. Despite the efforts to keep up-to-date on the store and delivery times, it may happen that information about product features, their price or delivery changes so quickly that we are unable to repair the data and the description of the products is still unchanged in the online store list. In such a case, we will notify the customer of the changes and enable him to cancel the order, replace the ordered product, or arrange for another option. Upon re-availability of the product, we can not always provide the same price as before it was withdrawn from the sale because the prices largely depend on the prices of the suppliers.

All product photos are symbolic and do not always guarantee the actual characteristics of the goods.

We reserve the right to typing and system errors. If by chance you happen to be inadvertently, we will immediately inform the buyer of this. 
By submitting a contract you accept the terms and conditions of business.



  • We will never abuse your personal information in any way. 
  • We will never forward your contact and personal information to a third party unless required by law. 
  • We will never send you emails you have not signed up for. 
  • Whenever you can unsubscribe from any of our email.

Collection and processing of personal data 
Personal information is information that identifies you: your name, your surname, electronic or physical address. Our website does not collect your personal information except when you enable it, that is, when ordering products, delivering a request, or subscribing to our newsletter. 
All your information is kept throughout our business co-operation. potential business cooperation.


Use of personal data for advertising purposes 
Insofar as you expressly consent to the use of your personal information for advertising and marketing purposes, we will store and use your information for these purposes, for example, to send news, promotions, update updates, etc. We will use the information you have provided us to improve the effectiveness of our advertising and marketing services.


Withdrawal of consent 
You can withdraw your consent to continue using your personal information at any time in whole or in part. When we receive your withdrawal of consent, we will delete your information within 31 days. Please send your consent to withdraw in one of the following ways: 

or by post to: 
PE Leskovec, Castle Route 14 
8273 Leskovec near Krško


Right to information about the storage of your data 
At your request you have given us the above addresses, we will notify you of what personal information we keep and for what purposes.


Validity date: 01.05.2018