DJI Care Refresh After 48 Hours: Video Verification Guide

DJI Care Refresh may still be available after the normal purchase window, provided your product passes DJI’s eligibility assessment. For an aircraft activated more than 48 hours ago, video verification is one possible route. Approval is decided by DJI; submitting a video does not itself activate cover.

Who should use video verification?

Start by checking the exact model, activation date and availability of Care Refresh in your country. DJI’s standard first-purchase rules cover a new, unactivated product or an aircraft activated within 48 hours. Handheld products have a different purchase window. If you are outside the relevant window, use the official assessment process rather than purchasing an unrelated plan.

Prepare your request

• Have the device, compatible controller where applicable, charged batteries and product serial number ready.
• Sign in with your own DJI account and select the correct product.
• Read the current model-specific filming checklist before recording. Aircraft, FPV products and handheld devices do not all use the same demonstration.
• Choose a clear, safe location and keep a copy of the original recording.

Record and submit the video

Follow DJI’s current tutorial step by step. Show the requested condition and operating checks clearly, including identification details where instructed. Submit an unedited video: cuts or missing steps can cause rejection. Use a video link that DJI can access, following the sharing requirements in the submission form.

Open the official DJI video verification page to submit your request. Check the email address linked to your DJI account for the result or a request for further information.

After DJI approves the product

The current DJI guide gives you 72 hours after the purchase notification to purchase and bind the eligible service plan. Follow the deadline and product details in your email. Check the aircraft serial number, plan duration and country before completing the purchase.

Common questions

Does an approved video provide cover? No. The eligible plan must still be purchased and correctly bound. Read its start date and service conditions.

What if verification fails? Read DJI’s explanation, correct the missing steps and use the official reply or resubmission process. DJI also describes an inspection or repair route for assessing eligibility.